Cancellation policy information
Cancellations more than 30 days before the rental start date will not incur any surcharge.
Cancellations of less than 30 days will cost 20% of the total amount paid. In the event that the cancellation is within 7 days of the rental start date, the surcharge will be 50% of the total rental cost. Once the rental period has started, it will not be possible to cancel it.
The minimum age to rent the vehicle is 27 years and 3 years of driving license (Type B or higher) for vehicles.
Mileage during the rental period
The rental includes 250 km per day rented, in the case of exceeding this mileage there will be a charge of 0.30 EUR per km exceeded.
Comprehensive insurance with excess
The vehicle is delivered with full insurance with an excess against damages of 300 EUR, 600 EUR or 900 EUR depending on what has been contracted. For this, before delivery, the amount of the deposit will be charged, which will be returned within a maximum period of 15 days once the rental is finished, in the event that the vehicle has not suffered any damage. Failure to pay the amount of the deposit will cancel the contracted rental. Payments made in BTC will make the payment of the deposit by credit / debit card.
An additional driver charge will be billed in the amount of EUR 15 per day, with a minimum price of EUR 25 and a maximum of EUR 120.
The vehicle is delivered with a range of 250 km or more. The return of the vehicle must be made with the battery charged at a minimum of 250 km, if the 'Return without Charging' pack has been contracted, it can be returned with a charge of 50km. In the event that the return is made with a range less than the agreed one, a surcharge of 1 EUR per km remaining will be charged for the agreed charge of autonomy up to a maximum of 60 EUR.
Charging in superchargers is free for the Model S. In the case of the Model 3 and Model X, it is not free. The prices of the SuperChargers are made by Tesla and are variable. This variation is different depending on the country, the level of demand at that time or the schedule. Therefore, the amount charged by Tesla for this service plus 10% for administrative management will be billed at the end of the rental.
The Lessee undertakes to drive the vehicle in accordance with the regulations of the Highway Code and the specifications for use of the type of vehicle. In the event that the speed limit is exceeded by 20%, the Tesla will automatically set itself to restricted mode, until the end of the rental.
The Renter agrees not to use the vehicle or allow it to be used in the following cases: (Carry out resistance tests of materials, accessories or products for automobiles. Drive the vehicle under the influence of alcohol or narcotics. Transport of goods that violate the law or current legal provisions or for illegal purposes Administrative charge for handling fines
The standard charge for the management of each fine instructed by the competent authority during the lease period of the vehicle will be 39.00 EUR plus the amount of said file.
Penalty for non-return of vehicles on the agreed date
If the vehicle is not returned on the date and time indicated in the rental contract, the penalty amounts to EUR 25 per hour of the time exceeded, with a grace period of 1 hour.
When picking up the vehicle we will ask you to take photos of the 4 sides of the vehicle. In addition, in the link that we will send you to open the vehicle, a section will appear that will describe the state of the vehicle at that specific moment. In the event that you detect any visible damage or damage to the vehicle, which is not described, you must ensure that such damage is added.
The guarantees subscribed take effect in: · All the countries that make up the European Economic Area. All States adhered to the Multilateral Guarantee Agreement (Germany, Andorra, Austria, Belgium, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, France, Finland, Great Britain and Northern Ireland, Ireland, Greece, Holland , Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Sweden and Switzerland). · The coverage is extended to the States adhered to the Inter-Bureaux Agreement, for which it is necessary to request previously, the International certificate of insurance 'Green Card'. You can do it at any of the offices of the Insurance Entity. When issuing the Green Card for third countries indicated in the International Insurance Certificate, the guarantees subscribed automatically adjust their coverage to the limits and conditions established by the Compulsory Insurance Law of each country visited.
Way to pay
Online payment by credit card is made through UniversalPay's secure online payment gateway. Visa and Mastercard are accepted for payment.
All the mentioned prices include the general VAT of 21%.